SMS & Text Message Consent

Ascend Health, LLC may send you text messages to provide information about your orders, appointments, and wellness programs.

Message Types

• Transactional messages: Order confirmations, shipping notifications, appointment reminders, and prescription status updates.
• Promotional messages: Wellness tips, program updates, and offers related to Ascend Health services.

Important Information

• Message frequency varies based on your activity and program enrollment.
• Message and data rates may apply depending on your carrier and plan.
• You can opt out at any time by replying STOP to any message.
• To get help, reply HELP or contact us at info@theascendhealth.com.
• Opting out of SMS does not affect your ability to receive email communications or use our services.

Terms of Service

By accessing or using ascendhealth.co and purchasing our products or services, you agree to the following terms.

1. Nature of Products & Services

Ascend Health offers wellness products, dietary supplements, telehealth consultations, and compounded medication programs intended to support general health and wellness goals.

• Supplement products are not intended to diagnose, treat, cure, or prevent any disease.
• Prescription medications are only dispensed following a licensed provider consultation and valid prescription.
• Results may vary. Individual outcomes are not guaranteed.

2. Eligibility

You must be 18 years of age or older to purchase from our store or enroll in our programs.

3. Refund & Return Policy

• Supplements & physical products: Unopened items may be returned within 30 days of delivery for a full refund. Opened or used products are non-refundable.
• Compounded medications: Non-refundable once dispensed. Contact us within 7 days for damaged or incorrect shipments.
• Consultation fees: Non-refundable once the consultation is completed.
• To initiate a return: info@theascendhealth.com.

4. Limitation of Liability

To the maximum extent permitted by law, Ascend Health shall not be liable for any indirect, incidental, special, or consequential damages. Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

5. Changes to These Terms

We reserve the right to update these Terms at any time by updating the "Last Updated" date above.

Privacy Policy

1. Information We Collect

• Identity & Contact: Name, email, phone number, date of birth.
• Health Information: Intake forms, medication history, and wellness goals.
• Payment Information: Billing address and payment method (we do not store full card details).
• Order History: Products purchased, subscription status, and shipment details.
• Usage Data: IP address, browser type, and pages visited via cookies.

2. How We Use Your Information

• Order Fulfillment: Processing purchases and coordinating with our compounding pharmacy.
• Communications: Order confirmations, shipping updates, and verification codes via email or SMS.
• Marketing: Promotional emails and texts with your consent. Opt out anytime.
• Provider Consultations: Sharing health info with licensed providers for your telehealth visit.
• Legal Compliance: Meeting healthcare, privacy, and financial regulations.

3. Third Parties We Work With

• Shopify: E-commerce platform for order and payment data.
• Twilio: SMS and text message delivery.
• Payment Processors: PCI-compliant processors for secure transactions.
• Beluga Health: Licensed providers who review intakes and issue prescriptions.
• Compounding Pharmacies: FDA-regulated pharmacies that fulfill prescriptions.

We do not sell your personal information to third parties for advertising purposes.

4. Your Rights & Data Deletion

You have the right to access, correct, or request deletion of your personal data. Email info@theascendhealth.com with subject "Data Request." We will respond within 30 days.

5. Contact Us

Email: info@theascendhealth.com
Address: 1900 Dartmouth Avenue, Boulder, CO 80305